Internet banking

1. Feature 

Vietcombank Internet Banking (VCB-iB@nking) service provides you a secure and convenient way to manage your daily finances with a PC/laptop or a mobile devices connected to the Internet.

-       Transfer limit up to 300 million Vietnam dong per day

·         Transfer within Vietcombank (one-time transfer, future payment, periodic payment);

·         Transfer to other local banks (account to account, card to card);

·         Charity donation​ (list here)

·         Transfer limit:

Functions

Limit

Transfer within Vietcombank

300 million VND/day

Transfer to other local banks

300 million VND/day; 100 million VND/transaction

Quick transfer via card

60 million VND/day; 30 million VND/transaction

 

-       Access to accounts and card information

·         Access account balance and transaction detail information of current account, loan account and saving account.

·         Access credit card information, such as credit limit, settled transaction, statement, authorized transaction. ​

-       Online payment 

·         Bill payment: Telecommunication, train and airline, electricity, water, tuition, insurance, hospitality and tourism services.

·         Financial services: Deposit into securities account, loan payment,…

·         Credit card payment

·         E-wallet topup

·         Prepaid mobile phone topup

·         Domestic tax payment​

-       Online fixed deposit​

·         Open online fixed deposit account

·         Adding fund

·         Partial/Full withdrawal ​

-       Others services: Registration/Cancellation/Lock/…ebanking services/Card/Smart OTP

-       Utilities: Beneficiary setup, transfer limit setup, service provider setup, calculation tools (money exchange, savings interest, loan repayment schedule), Fast access to popular transactions.

2. Partners

Functions

Partners

Bill payment

Electricity

-       EVN Hanoi

-       EVN HCMC

-       EVN Northern Power Corporation

-       EVN Central Power Corporation

-       EVN Southern Power Corporation

Water

-       Thừa Thiên Huế

-       Chợ Lớn

-       Phú Hoà Tân

-       Bến Thành

-       Thủ Đức

-       Trung An

-       Đồng Nai

Postpaid Mobile phone

-       Viettel Mobile

-       Mobifone

-       Vinaphone

Landline/homephone

-       Viettel Telecom.

-       SST

-       VNPT HCM.

ADSL

-       FPT Telecom 

-       Viettel Telecom

-       SST

-       VNPT HCM

TV

-       VNPT HCM

-       K+

Airline, train

-       Jetstar

-       Vietnam Airlines 

-       VietJet Air 

-       Air Asia 

-       Vietnam Railway station  

Insurance

-       Vietcombank-Cardif 

-       Prudential Vietnam

-       AIA Vietnam

-       Korea Life

-       Liberty.

-       Chubb Life Vietnam (Ace Life)

-       Dai-ichi Life 

-       Manulife 

-       AIG

-       PVI Sun life (PVISL)

-       Fubon Vietnam

Tuition fee

-       Ho Chi Minh City Open University

-       Hanoi Open University

-       Nguyễn Tất Thành University

-       Tôn Đức Thắng University

-       Hải Dương University

-       WellSrping

-       Ban Mai School

-       FTU

-       ILA Vietnam

Loan repayment, credit card payment

FE Credit

Hospitality and tourism services

Chudu24

Financial services

Loan payment, Pay off loan before maturity

Prudential Vietnam Finance Limited

Deposit into securities account

-       VCBS

-       HSC

-       TVSI

-       SSI

-       Agriseco

-       VNDIRECT

-       Bản Việt 

-       FPT 

-       Maritime Bank

-       ABS

-       MBS

Topup

E-wallet

-       Ngânlượng.vn

-       Vcash 

-       Momo 

-       VTC Pay 

-       VTC Vcoin

-       Zing ID 

-       Vietjet Air

-       Jetstar Pacific Airlines

-       AirPay

-       AirPay agent (CyberPay)

-       OPPO

Prepaid mobile phone

-       Viettel

-       Mobifone

-       Vinaphone

-       Gtel

-       Vietnamobile

Transaction through online payment gateway

Vban.vn

 

3. Register and User guide

-       Condition of use

·         Having a current account opened at Vietcombank;

·         Registering to use VCB-SMSB@nking and VCB-iB@nking.

-       Requirements for registering the service

·         ID card or passport (original);

·         Registration form for using Ebanking services.

-       Place of registration:

·         At any Vietcombank transaction points.

4. Service fees

Functions

Fee

Registration

Free

Maintenance fee

Free

Enquiry information

Free

Transfer within Vietcombank

3.300 VND/transaction

Transfer to other local banks

11.000 VND/transaction

Bill payment

Free

Topup e-wallet

Free

Credit card payment

Free

Financial transactions

Free or 4.400 VND/transaction (depending on each provider service)

·          Above fee includes 10% VAT;

·         The fees can be changed depending on Vietcombank’s policy each period.Back to to

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SMS banking

1. Feature 

With SMS Banking (VCB-SMSB@nking), you can quickly update transactions on current accounts, credit cards and perform other transactions securely, conveniently, quickly.

-       Information enquiry:

·         Query current account balance;

·         Look up last 5 Account Transactions; 

·         Query about credit card limit;​​​​

·         Look up exchange rate, interest rate, ATM location, Vietcombank Branch location

·         Get helps using SMS Banking

(Send message to 6167)

-       Top up prepaid mobile phone

·         Top up denomination: 30,000 VND; 50,000 VND; 100,000 VND; 200,000 VND; 300,000 VND; 500,000 VND.

·         Top up limit: 500,000 VND per transaction; 3 million VND per day.

-       Receive active SMS:

·         Receiving SMS notifications on current account balance changes and credit card expenditures;

·         You can receive SMS notifications on balance changes of: Only default account for SMS Banking, or; All current accounts, or; Some current accounts (only register in Internet Banking).

2. Register and User guide

-       Condition of use

·         Having a current account opened at Vietcombank;

·         Use Vinaphone/Mobifone/Viettel/Gmobile/Vietnamobile;

·         Already registered to use VCB-SMS B@nking at Vietcombank counter.

-       Requirements for registering the service

·         ID card or passport (original);

·         Registration form for using VCB-SMS B@nking.

-       Place of registration:

·         At any Vietcombank transaction points;

·         Or via ATM (for individuals using Vietcombank domestic debit card).

3. Service fees

Functions

Fee (VAT)

Registration

Free

Using service fee

8.800 VND/month/mobile number (*)

Enquiry information fee (Send SMS to 6167)

1.000 – 1.500 VND/SMS (depending on each Telco policy) (**)

Top up fee (VCB-eTopup)

Free

·         ​(*):  Only apply to phone number using Acitve SMS in month charged;

·         (**):  SMS fee to 6167 charged  phone account directly;

·          Above fee includes 10% VAT;

·         The fees can be changed depending on Vietcombank’s policy each period.

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Mobile banking

1. Feature 

Vietcombank Mobile Banking (VCB-MobileB@nking) helps you complete transactions using your mobile device everytime and everwhere. 

-       Fund transfer up to 100 million per day

·         Fund transfer within vietcombank;

·         Fund transfer to other local Banks (account to account, card to card);

·         Charity donation

·         Transfer limit:

o    100 million VND/day, 50 million/transaction (transaction authorization by SMS OTP).

o    3 million VND/day, 500.000 VND/transaction (transaction authorization by fingerprint).

-       Top up prepaid mobile phone

·         Top up denomination: 30,000 VND; 50,000 VND; 100,000 VND; 200,000 VND; 300,000 VND; 500,000 VND.

·         Top up limit:

o    500,000 VND/transaction; 3 million VND/day (transaction authorization by SMS OTP).

o    500.000 VND/day (transaction authorization by fingerprint).

-       Bill Payment

·         Mobile Bill: Viettel, Mobifone, Vinaphone;

·         Landline home bill: Viettel, VNPT, VNPT HCM, VNPT Haiphong;

·         ADSL: Viettel, VNPT HCM, VNPT Haiphong, FPT Telecom;

·         TV charges: Viettel, VTV Cab;

·         Eletricity Bill: EVN HCMC, Hanoi, Southern, Central, Northern.

 (You have to pay full bill, no limit  number of payment times per day)

-       Credit card payment

-       QR code payment

-       Enquiry about account balance, last 5 transactions, credit card limit. 

-       Enquiry about general information of Vietcombank: exchange rate, interest rate, ATM location, Branches.

-       Buy and pay domestic airline ticket (VietnamAirlines, VietjetAir, Jetstar).

-       Securities portfolio management.

2. Register and User guide

-       Condition of use

·         Having a current account opened at Vietcombank;

·         Already registered to use VCB-SMS B@nking;

·         Registering VCB-Mobile B@nking service at Vietcombank;

·         Having mobile phones that can connect to the Internet (via GPRS/3G/Wifi) and use one of these operating systems: iOS (from 7.0), Android (from 2.3).

-       Requirements for registering the service

·         ID card or passport (original);

·         Registration form for using VCB-Mobile B@nking.

-       Place of registration:

·         At any Vietcombank transaction points;

·         Or via VCB-iB@nking of Vietcombank.

-       User guide: ios; android

3. Service fees

Functions

Fee

Registration

Free

Using service fee

11.000 VND/month/mobile number 

Transfer within Vietcombank

Free

Transfer to other banks

11.000 VND/transaction

Topup mobile phone, Bill payment, QR code payment, Credit card payment

Free

Enquiry about balance and transaction history

Free

Enquiry about information

Free

·          Above fee includes 10% VAT;

·         The fees can be changed depending on Vietcombank’s policy each period.

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Bankplus

1. Feature 

Mobile BankPlus is a service for customers using Viettel mobile network, helps you transfer fund everytime, everwhere via 3 channels: USD (using *123#), or Bankplus WAP, or Bankplus App.

-       Fund transfer up to 50 million per day​

·         Fund transfer within Vietcombank;

·         Fund transfer to other local Banks;

·         Transfer limit: 50 million VND/day, 20 million/transaction. No limit number of transaction times.

-       Top up, top up game, bill payment: mobile bill, eletricity, water,… 

-       Enquiry about account balance, last 5 transactions.

2. Register and User guide

-       Conditions of use: 

·         Being subscribers of Viettel mobile phone;

·         Having a current account at Vietcombank;

·         Phone number using Bankplus registered VCB-SMSB@nking;

·         Register Mobile BankPlus service at Vietcombank's branches/Viettel or via VCB - iB@nking;

·         Activate Mobile BankPlus services on mobile phones.

-       Requirements for registering the service 

·         ID card or passport (original)

·         Registration form for Mobile BankPlus service

-       Place of registration 

·         At any Vietcombank transaction points;

·         Via VCB-iB@nking of Vietcombank;

·         At Viettel's agents (stores/agents).

-       Changes the requirements to use the service: Lock/ Cancel/ Reopening services; Changing the default account number/ mobile phone number; PIN reissued.

3. Service fees

Functions

Fee

Registration

Free

Using service fee

11.000 VND/month/mobile number 

Transfer within Vietcombank

Free

Transfer to other banks

11.000 VND/transaction

Top up Viettel's mobile phone, homephone, D-com

Free transaction fee

Discount 3%

Viettel Bill's payment (mobile phone, D-com, Homephone, ADSL, PSTN)

Free transaction fee

Discount 3%

Top up and bill payment of Mobifone, Vinaphone, G-Mobile, VietnamMobile

Free transaction fee

Discount 2%

Electricity, water bill payment

Free

Topup Game online

Free

·          Above fee includes 10% VAT;

·         The fees can be changed depending on Vietcombank’s policy each period.

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Phone Banking

1. Feature 

-       Using user and password of the service to: 

·         Balance enquiry of current account, loan account, saving account;

·         Look up last 5 account transactions;

·         Enquiry about credit card limit, outstanding balance card, payment deadline;

·         Cancel Internet Banking, SMS Banking, Mobile Banking, Phone Banking;

·         Change Phone Banking Password. 

-       ​Connecting directly to agents:

·         Get advisory, guide of registration and using, general information of Vietcombank such as currency exchange, interest rate, ATM location, Branches;

·         Lock card; cancel online transaction of card; renew password of internet banking, mobile banking, phone banking; cancel Internet banking, SMS Banking, Mobile Banking, Mobile BankPlus;

·         Requests of complaints. 

2. Register and User guide

-       Requirements

·         All individual customers

-       Requirements for registering the service 

·         ID card or passport (original)

·         Registration form for Ebanking service

-       Place of registration

·         At any Vietcombank transaction points;

·         Via Internet Banking - only individual customers using Internet Banking service.

-       3. Service fees

-       Vietcombank offer free registration fee, using service fee. 

-       You pay mobile fee follow Telco's fee policy.

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